How to Add FAQs to WooCommerce Product Pages Easily

When people visit your product pages, they usually have questions. Some might be wondering about shipping details, others may want to know if a product comes in different colors or sizes. If those questions aren’t answered clearly and quickly, they might just leave. That’s why having a WooCommerce FAQ section right on your product page can be a game-changer.

Adding FAQs to your WooCommerce store isn't complicated, especially when you're using the right tool. In this article, we’ll walk you through everything you need to know about adding FAQs to product pages — including how to do it using the Product FAQs and Questions for WooCommerce plugin by Extendons. It's designed to help store owners handle customer queries without creating extra work.

Let’s break it down step by step.

Table of Contents

1. Why FAQs Matter on Product Pages

2. Overview of Product FAQs and Questions for WooCommerce by Extendons

3. How to Add FAQs to WooCommerce Product Pages

4. Key Features of the Plugin

5. How This Helps with Sales and Support

6. Setting Up the Plugin: A Step-by-Step Guide

7. Common Use Cases

8. FAQs About Adding FAQs

9. Final Thoughts

Why FAQs Matter on Product Pages

Think about your own online shopping habits. How often do you scroll down to read the FAQ section? It’s one of the first things buyers look for when they’re close to making a purchase but still have questions.

Here’s what a well-placed FAQ section does:

• Saves time for both customers and support teams

• Answers pre-purchase doubts that might stop a customer from buying

• Gives your store a trustworthy and helpful vibe

• Increases clarity about product features, returns, shipping, and more

If you're not already using FAQs on your product pages, you're probably getting emails or support tickets that could have been avoided. That’s exactly where the WooCommerce FAQ plugin comes into play.

Overview of Product FAQs and Questions for WooCommerce by Extendons

Extendons developed a plugin called Product FAQs and Questions for WooCommerce that does more than just display static FAQs. It turns your product page into a live support touchpoint by letting customers ask questions directly.

Here’s a quick look at what it offers:

• Add FAQs directly to individual product pages

• Allow customers to ask their own questions

• Choose between public or private questions

• Moderate all submitted queries

• Protect your forms with Google reCaptcha

• Notify customers when their questions are answered

• Customize email responses

This plugin keeps your FAQ section organized while making sure customers get the answers they need — without having to contact support every time.

How to Add FAQs to WooCommerce Product Pages

Adding FAQs using this plugin is straightforward. Once you install and activate the plugin, you can start assigning FAQs to individual products or categories. Here’s a general process:

1. Install the plugin from your WooCommerce admin dashboard.

2. Navigate to a product’s settings page.

3. You’ll see a new tab or section called “FAQs.”

4. Add your FAQ question and answer here.

5. Save, and it will appear on the product page.

This approach allows each product to have its own relevant set of questions, instead of showing the same generic list site-wide.

Key Features of the Plugin

Let’s dig into the main features that make Product FAQs and Questions for WooCommerce a practical tool for any WooCommerce store.

1. Display FAQs on Your Product Page

You can create and assign frequently asked questions for each product. This makes sure customers find the right information without having to leave the page or dig through your website.

2. Enable Customers to Ask Questions

A simple “Ask a Question” form is placed right below the FAQs. Customers can use this to ask anything about the product — from delivery options to compatibility.

3. Public or Private Questions

Customers can choose whether to make their question public (visible to everyone) or private (visible only to the admin). This gives them a bit of control and privacy when needed.

4. Admin Approval System

You decide which questions appear publicly. Every submitted question is visible in your dashboard. You can approve, edit, or reject them before publishing.

5. Like/Dislike Feature

Visitors can rate the helpfulness of answers. This helps other customers know which answers are most useful and encourages better engagement on your product page.

6. Google reCaptcha Integration

To stop spam, you can enable Google reCaptcha on the question form. Just enter your site and secret keys to activate it.

7. Email Notifications

Once you answer a customer’s question, the plugin will notify them via email. You don’t need to follow up manually. They get the answer directly in their inbox.

8. Customizable Emails

You can fully personalize the subject and body of the email. Match your brand’s tone and make the communication feel natural, not automated.

How This Helps with Sales and Support

This plugin is more than a support tool — it’s a sales tool, too. When shoppers find clear, relevant answers, they’re more likely to click “Add to Cart.”

Here’s how it supports your business:

• Reduces the number of repetitive support questions

• Builds trust by providing real answers from store admins

• Offers social proof when questions are made public

• Keeps users on the product page longer

• Helps reduce bounce rate and cart abandonment

Setting Up the Plugin: A Step-by-Step Guide

Let’s walk through the full setup process for the WooCommerce FAQ plugin by Extendons.

Step 1: Install the Plugin

You can download it from the Extendons website or your WooCommerce plugin dashboard. Upload the zip file and activate it.

Step 2: Access Plugin Settings

Once installed, go to the plugin settings in the WooCommerce admin panel. Here, you’ll find options to enable features like Google reCaptcha, customize email templates, and more.

Step 3: Add Product-Specific FAQs

• Navigate to Products > All Products

• Click on any product

• Scroll to the FAQs tab

• Add your questions and answers

• Save

Step 4: Set Up “Ask a Question”

• Enable the question form from the settings

• Decide if you want to allow private questions

• Choose moderation options

Step 5: Customize Notifications

• Personalize the email content that goes out when a customer receives an answer

• Set your default email subject and footer

Common Use Cases

Here are some scenarios where the plugin is especially helpful:

• Electronics: Answer technical questions about product specs

• Fashion: Explain size guides, materials, and care instructions

• Beauty Products: Clarify ingredients or usage directions

• Furniture: Provide dimensions, material types, and assembly info

• Digital Products: Offer details about downloads, usage limits, or licenses

FAQs About Adding FAQs

Q1. Do I need coding skills to use this plugin?
No coding skills are required. You can manage everything from your WooCommerce dashboard.

Q2. Can I assign different FAQs to each product?
Yes, each product can have its own custom FAQs.

Q3. Will this work with my theme?
The plugin is designed to work with most WooCommerce-compatible themes. Still, it’s good to test after installation.

Q4. Is there a limit to the number of FAQs per product?
No set limit — add as many questions as you need.

Q5. Are customer-submitted questions automatically published?
Only if you choose to. You can manually approve or disapprove each one.

Final Thoughts

FAQs are one of the easiest ways to answer customer questions, improve user experience, and encourage purchases. By adding a WooCommerce FAQ section directly on your product pages, you help customers get the info they need without leaving the page or contacting support.

The Product FAQs and Questions for WooCommerce plugin by Extendons gives you everything you need to manage this process smoothly — from adding your own FAQs to moderating customer-submitted questions, sending email notifications, and more.

If you’re looking for a solid WooCommerce FAQ plugin that’s easy to use, flexible, and built to actually help with conversions, this one is definitely worth checking out.

Need help getting started or customizing your FAQs? Feel free to reach out or check the documentation on Extendons’ website.